Shipping Your Parcel

When does the Plant Shipping season commence?

We start sending plants from early - mid July on a first ordered - first sent basis. People who ordered in April / May should get them by late July or early August, while later orders will get them during August. We'll keep you updated regards your order - please check your spam folder in case its landed there.

Hardware orders.

These get shipped all year round.

Where do you send your parcels to in Australia?

All states excluding NT & WA. Here is a map showing the distribution of our parcels that we've sent from 2007 (not including orders pickup from nursery). You can zoom in /out.

What carrier do you use?

We use a mixture of Australia Post local road couriers to deliver in Tasmania and Hunters Express for the Mainland States.

We will send you an email when the parcel is being dispatched, along with the contact details of the courier we use.

For Mainland deliveries, we use Australia Post. You will be sent your tracking number when your parcel is sent. Delivery times vary, but is generally 5-15 business days perhaps a bit longer if in remote areas.

Delivery is "to your door" and if you are not home, we give authority to leave the parcel at the door. In more rural parts of Australia, your parcel may be waiting for you at the closest depot.  Best is to keep an eye on the tracking details and call the courier.

How much does postage cost?

We have tried to make postage as reasonable as possible, while using a well known reliable carrier. Below is a guide only. The shopping cart will calculate if for you. The price includes all of the shipping, packaging, handling costs

Insurance?

We offer parcel insurance to protect against loss of the parcel during transit and major damage / breakage to plants in the parcel. Insurance will cover replacement if possible (often not at the end of season due to low stock) otherwise the order may be fully refunded if lost or partially depending on damaged. Parcels with no insurance that get damaged or lost may be be eligible for partial refund if compensation is offered by the shipping company. Insurance costs $5 plus $1 per tree more than the uninsured shipping cost.

For damaged parcels, contact must be must be received within 24hrs of parcel arrival and include photos. For mis-delivered parcels, contact must be received within 48hrs from the date the tracking indicating the delivery was made. For undelivered parcels, contact must be received within 4 weeks of parcel dispatch from the nursery. Contact can be made by email, via the contact page of the website, or by phone. For regular shipping, any compensation offered by the shipping company will be forwarded onto the customer where possible. For shipping that includes insurance: claims must be made within the time-frame noted above for it to be valid. Invalid addresses provided on parcels (spelling errors, incorrect postcodes etc) invalidate any refunds from returned parcels or mis-delivered parcels even if uninsured.

Can I pick up my trees from the nursery?

Yes, although we recommend that you let us post them to you. Unless you live in the lower channel area, the cost of the return trip would probably equal the cost of the postage. The address will be emailed to you when your parcel is ready to pick up.

How are our trees packed?

We wrap the roots in moist sawdust and enclose them in a plastic bag. This prevents them from drying out. The branches are tied together after which the whole bundle is wrapped in cardboard to make a protective cylinder. Trees will happily last 3-4 weeks in these conditions without suffering.

What can you do before getting your parcel?

Plenty! Get the holes dug, set up the trellis, irrigation and protect from pests. See our articles on Planting and Caring for your Trees for some tips.